Usage
Learn how to use AI Ticket Assistant to generate intelligent ticket responses.
Quick Reply (🪄)
The Quick Reply button generates an instant professional response based on the ticket content.
- Open any support ticket in the admin area
- Click the 🪄 button above the reply textarea
- AI generates a professional response instantly
- Review and edit the generated response as needed
- Send to customer
Best for: Standard inquiries where no additional context is needed. Uses the default professional tone.
Reply with Context (🪄⚙️)
The Context Reply button opens a dialog where you can provide specific instructions and context for a tailored response.
- Open any support ticket in the admin area
- Click the 🪄⚙️ button above the reply textarea
- In the modal dialog, fill in:
- Instructions: Specific directions for the response
- Additional Context: Relevant information about the customer or issue
- Tone: Select the desired tone
- Click "Generate Reply"
- Review and edit the generated response
- Send to customer
Tone Options
Professional
Formal, business-appropriate language
Friendly
Warm, approachable, and conversational
Empathetic
Understanding and supportive
Apologetic
Acknowledges issues and expresses regret
Technical
Detailed, technical explanations
Examples
Technical Support
- Instructions: "Explain how to configure FTP settings for their game server"
- Context: "Customer is using Minecraft, server IP: 192.168.1.100"
- Tone: Technical
Billing Issue
- Instructions: "Process refund for this month due to server downtime"
- Context: "Server was down for 3 days last week"
- Tone: Apologetic
VIP Customer
- Instructions: "Provide upgrade options for their current plan"
- Context: "VIP customer, has been with us for 3 years"
- Tone: Friendly
Tips
- •Always review AI-generated responses before sending
- •Provide specific instructions for better results
- •Include customer-specific context for personalized responses
- •Match the tone to the situation and customer relationship